Terms and Conditions

Floor World Dubai · floorworlddubai.ae · Last updated: 26 October 2026

These Terms and Conditions apply to your use of floorworlddubai.ae and to every quotation, order, delivery and installation we provide. Please read them before you request a quote or place an order. By using our website or accepting a quotation, you agree to these terms.

1. About us

“We”, “us” and “our” mean Floor World Dubai. “You” and “your” mean the person or company using our website or buying from us.

2. Using our website

• The website is for finding information about our flooring and requesting quotes. Please use it lawfully and do not try to disrupt it or access it without permission.
• Product images, colours and descriptions are for guidance. Screens vary, so the final product can look slightly different. We recommend viewing a physical sample before you order.
• We work to keep the website accurate, but it may contain errors or be out of date. Nothing on the website is a binding offer until we confirm it in a written quotation.

3. Site visits, measurements and quotations

• We offer a free site visit and measurement, with product samples where available, for projects within our service area.
• Your quotation is based on the measurements, photos and information available at the time. If the site conditions or the area change, the price may change.
• A quotation is valid for [30] days from the date issued, unless it says otherwise. Stock and prices may change after that.
• A quotation becomes an order only when you accept it in writing (including by email or WhatsApp) and we confirm it, and pay any deposit that applies.

4. Prices, offers and VAT

• All prices are in UAE dirhams (AED). Prices shown as “starting from” are indicative and depend on the product, quantity and project.
• Prices are quoted with or without 5% VAT as stated on the quotation. Your final invoice will show VAT clearly.
• Discounts such as “up to” percentage offers apply only to selected products, while stock lasts, and cannot be combined with other offers unless we say so in writing.
• Any service described as “free” (for example the site visit or installation) is free only as stated on your quotation and for the products or minimum area it specifies.

5. Orders and payment

• To confirm an order, we may ask for a deposit of some % of the total. The balance is due [on completion of installation / before delivery].
• Payment can be made by [bank transfer, card, cash or cheque]. We do not store full card details on this website.
• We may delay or pause work if payment is late. Ownership of the goods stays with us until they are paid for in full.

6. Samples, colours and natural variation

Flooring is made from materials that vary naturally. Shade, grain, texture and pattern can differ between samples, batches and different parts of the same floor, and wood and wood-effect products can change slightly with light. This is normal and is not a defect. Please check samples and confirm your choice before ordering.

7. Delivery

• Delivery and installation dates are estimates. We will do our best to meet them, but delays can happen because of stock, transport, building access or weather.
• You or your representative must make sure that someone is present to receive the goods and that access, lifts, parking and any building or community approvals (including permits, passes or no-objection certificates) are arranged in advance.
• Please inspect the delivery and tell us about any damage or missing items within [48 hours] of delivery, with photos.

8. Installation

• Before installation, the area should be empty, accessible and ready, with power and water available where needed. Moving furniture is not included unless we agree to it in writing.
• The subfloor must be suitable for the product you chose. If it is uneven, damp, damaged or needs levelling or removal of old flooring, we will tell you and may quote for extra work. We cannot take responsibility for problems caused by moisture or defects in the existing subfloor that we have told you about or could not reasonably see.
• Extra work that is not in the quotation, such as skirting, door trimming, stairs or special patterns, will be agreed and priced before we start.
• Where the product needs time to settle in the room before fitting, we will advise you, and delaying this may affect the result.
• We will carry out a final inspection and handover with you when the work is finished. Please tell us about any concerns at that time.

9. Warranty

• We guarantee our installation workmanship for [30] days from the handover date. If a defect is caused by our workmanship, we will repair it at no charge.
• Manufacturers may give their own product warranty. We will pass on the details on request, and any claim under it is subject to the manufacturer’s terms.
• The warranty does not cover: normal wear and tear; damage from misuse, accidents, heavy furniture or impact; flooding, leaks or standing water on products that are not waterproof; moisture or movement from the subfloor or building; fading from sunlight; cleaning with unsuitable products; or repairs and work by anyone other than us.
• To make a claim, contact us with your invoice number and clear photos. We may need to inspect the floor before agreeing a remedy.

10. Changes, cancellations and returns

• You can change or cancel an order before we have ordered materials or started work. After that, we may keep a reasonable amount to cover costs we have already paid or committed.
• Cut-to-size, special-order, custom and installed products cannot be returned or refunded unless they are faulty or not as described.
• Standard, unopened and undamaged items in their original packaging may be returned within 1 days of delivery, subject to our approval. [Confirm any money-back guarantee conditions here.]
• Where a product is faulty or not as described, we will repair, replace or refund it, as the law requires. This does not affect your rights under UAE consumer protection law.

11. Your responsibilities

You agree to give us accurate information, to provide safe access to the property, to make sure you have the right to authorise the work (for example, the owner’s or landlord’s permission), and to follow our care and maintenance advice after installation.

12. Limits on our liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, or delays outside our reasonable control. Our total liability for any claim relating to an order is limited to the amount you paid us for that order.

13. Events outside our control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including supply shortages, government or building authority action, extreme weather, accidents, utility failures or public health restrictions. We will tell you as soon as we can and agree a new schedule.

14. Intellectual property

The text, images, logos and design of this website belong to Floor World Dubai or its licensors. You may not copy, reuse or republish them without our written permission, except for your own personal, non-commercial use.

15. Privacy

We handle your personal information as described in our Privacy Policy.

16. Links to other websites

Our website may link to other sites, such as WhatsApp, Facebook and Pinterest. We do not control them and are not responsible for their content or practices.

17. Changes to these terms

We may update these terms from time to time. The version on this page on the date you place your order is the one that applies to that order.

18. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. If there is a problem, please contact us first so we can try to resolve it fairly. If we cannot, the courts of Dubai will have jurisdiction, unless the law gives you the right to use another forum.

19. Contact us

Questions about these terms? Email info@floorworlddubai.ae or call +971 50 213 6026.