Floor World Dubai (“we”, “us”, “our”) supplies and installs flooring for homes, offices and commercial spaces across Dubai and the UAE. This policy explains what personal information we collect through floorworlddubai.ae and when you contact us, how we use it, and the choices you have. By using our website or sending us an enquiry, you agree to the practices described here.
1. Who we are
Floor World DubaiEmail: info@floorworlddubai.ae
Phone / WhatsApp: +971 50 213 6026
We are the party responsible for the personal information described in this policy.
2. Information we collect
We collect only what we need to answer your enquiry and deliver our services.
- Details you give us: your name, phone number, email address, the location of the property, the type of space, the flooring you are interested in, measurements, preferred visit dates and any message you send through our contact form, email, phone or WhatsApp.
- Order and project details: quotation and invoice details, delivery and installation addresses, and communication about your project. Where we visit your property, we may take measurements and photos of the floor area to prepare an accurate quote.
- Technical information: your IP address, browser and device type, pages viewed, referring website and approximate location, collected automatically through cookies and similar tools.
We do not ask for sensitive personal information such as health, religion or financial account details through this website.
3. How we use your information
- To reply to enquiries and prepare quotations, samples and site visits.
- To supply, deliver and install flooring, and to provide after-sales support and warranty service.
- To send invoices, confirmations and service updates.
- To improve our website, products and customer service, and to understand which pages are useful.
- To send offers or updates, only where you have agreed or where the law allows. You can opt out at any time.
- To keep our records, prevent fraud and meet legal obligations.
4. Cookies and analytics
Our website uses cookies and similar technologies to make the site work, remember preferences and measure traffic. We may use analytics tools such as Google Analytics, and advertising or social tools such as Meta (Facebook) or Pinterest, to understand how visitors use the site and to show relevant ads. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if cookies are disabled.
5. WhatsApp, phone and email
Many customers contact us through the WhatsApp links on our website. Messages sent through WhatsApp are handled by WhatsApp (Meta) under its own terms and privacy policy. Please do not send passport, Emirates ID or payment card details by WhatsApp or email unless we have specifically asked for them for your order.
6. Who we share information with
We do not sell your personal information. We share it only where needed to deliver our service:
- Installation teams, delivery partners and suppliers who need your name, contact number and site address to complete your order.
- Service providers who support our website and business, such as web hosting, email, analytics, advertising and messaging platforms.
- Payment providers, if you pay through a third-party channel. We do not store full card details on this website.
- Authorities or professional advisers, where required by UAE law or to protect our legal rights.
Some of these providers may store or process data outside the UAE. Where this happens, we take reasonable steps to make sure your information is handled with appropriate protection.
7. How long we keep your information
We keep personal information only for as long as needed for the purposes above, including to provide warranty and after-sales support and to meet accounting and legal record-keeping requirements. Enquiries that do not lead to an order are kept for a limited period and then deleted or anonymised.
8. How we protect your information
We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including access controls and secure hosting. No website or online transmission is completely secure, so we cannot guarantee absolute security.
9. Your rights
Subject to applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is inaccurate or incomplete;
- delete your information or restrict how we use it;
- stop using your information for marketing, or withdraw a consent you gave earlier.
To make a request, email info@floorworlddubai.ae. We may need to confirm your identity first, and we will respond within a reasonable time.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.
11. Links to other websites
Our website may link to other sites, including our Facebook and Pinterest pages and WhatsApp. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date at the top. If you keep using the website after a change, you accept the updated policy.
13. Contact us
If you have a question about this policy or how we handle your information, contact us at info@floorworlddubai.ae or call +971 50 213 6026.